Support & status
Where to look when something breaks.
Self-service first
| Symptom | Look here |
|---|---|
| Calls rejected | Logs → status codes, then rate limits |
| Events missing | Sandbox → webhook deliveries and subscriptions |
| Install fails | Redirect URI exact match, PKCE verifier, mode of the client id |
| Payout not arriving | Payout account status and the threshold |
Platform status
Live and historical incidents are on the status page linked from the developer dashboard. Subscribe there to be paged before your merchants notice.
Contacting us
Open a ticket from Support in the developer dashboard. Include the app number, the mode, the installation id and a request id from the logs — with those three we usually answer in one round trip.
Target first response: one business day; review questions are answered inside the review thread.
Deprecations
Breaking changes are announced at least 90 days ahead by email and in the changelog, with a migration note. Additive changes — new fields, new event types — ship without notice, so build tolerant parsers.